Our corporate policies incorporate all the factors (within the organisation and outside) that can affect our CCG objectives, our day-to-day operations and our long-term plans.
This policy outlines the CCG’s commitment to fulfilling its obligations under the NHS Constitution in relation to choice in order to optimise patient experience when choosing their secondary care provider. The policy also sets out the commitment to provide choice through understanding patients’ needs, monitoring and analysing the market and strengthening existing relationships whilst developing new ones.
The policy is designed to outline the process for handling complaints generated by patients or their representatives and aims to set out clear guidelines for staff, managers and complainants about how complaints will be managed.
This document outlines a policy for the effective management of Intellectual Property.
The policy aims to ensure all CCG staff are aware of their specific roles and responsibilities in relation to safeguarding adults and know how and when to raise a concern. It also outlines the role of the Named and Designated professionals. The policy is designed to take into account the principles identified within the Care Act Guidance 2014 and the “Safeguarding Vulnerable People in the Reformed NHS: Accountability and Assurance Framework 2013. As a commissioning organisation the CCG has an explicit responsibility to ensure provider compliance around adult safeguarding, this is clearly identified within the policy.