Freedom of information

The Freedom of Information Act came into force on 1 January 2005. The Act deals with access to official information.

The Act provides individuals or organisations with the right to request information held by a public authority. These requests must be made in writing, either by letter or by email to:

Freedom of Information Manager
 Information Governance Service
 John Snow House
 Durham University Science Park
 DH1 3YG

Published information on our website
In order to keep requests to a minimum we automatically publish a wide range of information on our web-site. In the first instance please search for the information you are looking for on this website.


If you cannot find the information you need
If you are unable to find the information you are looking for then, following receipt of your written request, we will tell you if the information is held and will normally supply it within 20 working days in the format requested. However, under the following circumstances, we do not have to confirm or deny the existence of the information:-

• if an exemption applies

• if the request is vexatious or similar to a previous request

• if the cost of compliance exceeds an appropriate limit

Should any of these cases apply, we will advise you in writing.


If you are dissatisfied with our response
If you are unhappy with a refusal to disclose information, you should first complain to the clinical commissioning group. If you continue to be dissatisfied with the response, you can then appeal to the Information Commissioner who will investigate the case and either agree with our decision or decide that the information must be disclosed.

The address for the Information Commissioner is:-

Wycliffe House
Water Lane
Publications scheme
Please click here for a link to our publication scheme.
Information leaflet
Information leaflet
Fair Processing Notice