Community Health Ambassador

July 2019 Peer Meeting Follow Up – Information & Resources

Hartlepool & Stockton-on-Tees CCG Updates:

  • Primary Care Networksdownload the presentation with more information on the development of PCN’s across Hartlepool & Stockton-on-Tees.
  • Changes to Repeat Prescriptions – Changes are being made to how we order repeat prescriptions from our GP practice – either online or in person. You can watch a short video with more information.
  • HAST CCG 2019/20 Annual Report – view the CCG’s new annual report for 2019-2020.
  • Upcoming Community Engagement – Later this year, local CCG’s will be engaging with the general public regarding changes to services at Darlington, North Tees and James Cook hospitals – followed by a more formal consultation in early 2020. Watch this space!

NEW Bowel Cancer Screening – FIT Test

Thanks to Judy Chatfield for giving us an update on the new FIT Bowel Cancer Screening Test, and FIT Symptomatic Tests which will be gradually rolled out across the next 2 years. The new tests seem to be much more user friendly, and also give more accurate results! Download more information

Great North Air Ambulance Service Update

Thanks to Pete and Ben for giving us an update on the Great North Air Ambulance Service and all of their great work! You can download a view presentation slides (without videos) – or visit their website for more information.

Other Updates:

  • New Care Home Navigator – Catherine Richardson introduced herself as the new Care Home Navigator for Stockton. view a copy of the referral process for her role.
  • Hartlepool Blind Welfare are having a re-launch event on 16th October as they re-brand to ‘Hartlepool Vision Support’. The event will be held from 11am – 3pm at Cafe One77. Contact hartlepoolblind@gmail.com or call 01429 866999 for more info.
  • The new Healthwatch Stockton View Annual Report
  • The new Healthwatch Hartlepool  View Annual Report

Downloadable Leaflets – Please share & promote

Community Health Ambassadors Leaflet
Out of Hours GP Poster
Great North Care Record Leaflet
Integrated Urgent Care Poster
Updated CASPeR Leaflet
‘Message in a Bottle’ – Medical Records Scheme
GP Online Consultations Leaflet
Please contact Sara Dalton at Catalyst via sara.dalton@catalyststockton.org or call 01642 733906.

Community Health Ambassadors:

Hartlepool & Stockton-on-Tees CCG (HAST CCG) has developed the Community Health Ambassador (CHA) programme to help it effectively engage and involve local people in the planning, development and commissioning of health services – with a particular focus on engaging people from minority, marginalised and disadvantaged groups and communities.

Since 2015 the CCG  has worked in partnership with Catalyst to recruit and manage a team of CHA volunteers who represent a wide range of communities from across all areas of the Hartlepool and Stockton-on-Tees localities including those with learning difficulties/disabilities and their carers, BME community, LGB&T community, deaf community, blind community, homeless community, over 50’s/ageing population, ex-offenders, faith groups, mental health, and more.

Ambassadors are encouraged to provide feedback and recommendations that are solution focussed, allowing the CCG to provide a practical response to concerns and issues; whilst also providing a real opportunity to improve patient experience when accessing health services.

We currently have 5 ambassadors for Hartlepool and 19 for Stockton-on-Tees and we are actively recruiting. The CHA volunteers represent or are involved with a range of organisations/groups detailed below;

Stockton-on-Tees:

    • SNAPS
    • Thornaby Residents
    • One More Life
    • Volunteering Matters
    • North of Tees Dementia Collaborative
    • Middlesbrough & Stockton MIND
    • Norton Medical Centre PPG
    • Eaglescliffe Medical Centre PPG
    • Yarm PPG
    • People Plus
    • Healthwatch Stockton
    • Little Sprouts
    • Groundwork
    • Trans Aware
    • Over 50’s Forum
    • Christians Against Poverty

Hartlepool:

  • Hartlepool Blind Welfare Centre
  • Epilepsy Outlook
  • Hartlepool Families First
  • Home Group
  • Hartlepool Deaf Centre

The CHA’s are a mix of employees and community volunteers who both make the most of their existing relationships via personal and professional networks to provide feedback to the CCG on key priorities as required. The ambassadors are also kept up to date with current projects, campaigns and changes to NHS services so that they can share this information with their communities. The role is very flexible without a strict time commitment expected and therefore the level of input from individual volunteers can vary.

The CHA Programme was nominated for the NECS Commissioning Awards 2016 and was Highly Commended in the ‘Excellence in Public Involvement’ category. A range of inclusive communication methods are used to ensure ambassadors and the wider publics’ diverse requirements are accommodated including:

Internal – Support, feedback and guidance:

  • Quarterly peer support meetings
  • Monthly coffee mornings
  • 1-1 meetings
  • Social media groups
  • Email/telephone

External – Communication, feedback and promotion:

  • Printed and online surveys
  • Printed/digital materials including leaflets, business cards, pens, banners, ID Badges etc.
  • Website and public Twitter/Facebook pages
  • Public events/stalls
  • Local printed press
  • Radio slots with Stockton Radio and Hartlepool Radio
  • Catalyst mailing lists including weekly e-bulletin (1,000 VCSE members)
  • CHA Volunteers’ networks, friends/family and community groups

 

Please see outline report below of CHA activities in 2018.

CHA summary of Activities 2018

Interested in becoming a member? Please contact Nathan Duff via e-mail at Nathan.Duff@catalyststockton.org or call 01642 733906