Improving Access to Psychological Wellbeing and Therapy

The Clinical Commissioning Group on Tees (Hartlepool and Stockton-on-Tees CCG and South Tees CCG) have been working on how psychological wellbeing and therapy services are provided across Tees and how they might be provided in future. This follows release of the NHS Long Term Plan and the need to increase access to psychological therapy.

During April 2018, we talked to service users and local stakeholders to gather views about the draft model for the new service. This was to ensure that all views are fed into the proposed expanded IAPT model to deliver the best psychological wellbeing and therapy services for people living and working on Teesside.

An online survey was used for past and present services users, stakeholders and members of the public to have their say and provide their feedback and views on the proposed model.

Based on the feedback the CCGs want to:


  • Ensure that systems and processes within the expanded model support patient choice and flexible options for service access and assessment
  • Ensure that a full range of evidenced-based therapies are available
  • Ensure that people are getting access to evidenced-based psychological treatment/interventions at the earliest opportunity
  • Ensure that treatment/interventions are identified based upon the assessed need of the individual
  • Ensure that screening and assessment processes are standardised and that all assessments are carried out by an appropriately trained clinician
  • Provide a service that proactively supports people with long-term conditions with their mental wellbeing



The Improving Access to Psychological Therapies (IAPT) programme began nationally in 2008 to transform the treatment of adult anxiety disorders and depression in England. Talking therapies are a proven, effective way of helping people with emotional and mental health problems like depression, anxiety and stress. They help work out how to deal with negative thoughts and feelings and make positive changes. The programme now aims to increase the number of people seen and treated from 900,000 in 2015 to 1.5 million in 2021 (an increase of 66%, nationally). Two thirds of the expansion will focus on people with long-term conditions including persistent physical symptoms.

Psychological therapy services are required to provide evidence based psychological therapies that are approved by the National Institute for Health and Care Excellence (NICE).


Current Services

For current referrals our providers through ‘We Can Talk’ remain in place until 1st April 2020. For further details please visit:


Future Updates

From 1st April 2020 a new Psychological Wellbeing and Therapy service, including current talking therapy services (IAPT), will be provided by a new partnership of organisations.

This new service will be called IMPACT on Teesside and will replace the current NHS Any Qualified Provider Model, which is delivered by 5 different providers locally, with a single service provision.

It will also incorporate the Wellbeing and Outreach support currently provided through the Living Life services in South Tees (provided by Middlesbrough and Stockton Mind) and Mind Skills Recovery College in North Tees (provided by Hartlepool Mind).

The partnership delivering IMPACT on Teesside includes:

  • Alliance Psychological Services Limited
  • Middlesbrough and Stockton Mind
  • Insight Healthcare
  • TEWV NHS Foundation Trust.

The CCGs, the new IMPACT partnership and the outgoing providers will collaborate to undertake a seamless transition to the new service; and a joint transition plan has been robustly developed and is now being implemented to achieve this.

Please continue referring and encouraging self-referrals into the service in the usual way. All current providers will be continuing to book and deliver appointments as normal up to, throughout and beyond the transition period, and your patients/clients should experience no disruption at the point of service transfer.

Prior to transfer, all referred patients in treatment or waiting to be seen will receive a short letter to advise them of change in provider and transfer of their data if relevant to them. This is a necessary step to comply with GDPR legislation and allow anyone to ‘opt out’ if they so wish, although in practice this very rarely happens.

The IMPACT partnership and our mobilisation team are really looking forward to working with partner agencies across Tees in new ways and would very much like to meet as many GPs, practice managers and staff and other referrers as soon as possible. If you would like a visit or a telephone call then please let us know and this will be arranged for you.

Key contact address for all enquiries is:

Key contacts for the mobilisation team are;

  • Anne Drummond – Director, Alliance Psychological Services Limited
  • Stephanie Pederson – Mobilisation Project Manager, Alliance Psychological Services Limited
  • Emma Howitt – CEO, Middlesbrough and Stockton Mind
  • Liam Gilfellon – Director of Service Development and Programmes, Insight Healthcare
  • Deborah Wright – Locality Manager (Redcar & Cleveland AMH & Crisis Services Teesside), TEWV NHS Foundation Trust

IAPT service pathway