Get involved

The NHS belongs to all of us. That’s why we’re committed to involving you in making decisions about your healthcare.

There’s a few ways that you can get involved in the decisions that are made at HAST CCG, and help us to really make a difference to the health of our local communities.

Ways to get involved:

For more information on how you can get involved, or if you’d like to send us your views or feedback, contact the communications team at North of England Commissioning Support on 01642 745401 or email

Community Health Ambassadors:

Hartlepool & Stockton-on-Tees CCG (HAST CCG) has developed the Community Health Ambassador (CHA) programme to help it effectively engage and involve local people in the planning, development and commissioning of health services – with a particular focus on engaging people from minority, marginalised and disadvantaged groups and communities.

Since 2015 the CCG  has worked in partnership with Catalyst and Xivvi to recruit and manage a team of CHA volunteers who represent a wide range of communities from across all areas of the Hartlepool and Stockton-on-Tees localities including those with learning difficulties/disabilities and their carers, BME community, deaf community, blind community, homeless community, over 50’s/ageing population, ex-offenders, faith groups, mental health and more.

Ambassadors are encouraged to provide feedback and recommendations that are solution focussed, allowing the CCG to provide a practical response to concerns and issues; whilst also providing a real opportunity to improve patient experience when accessing health services.

We currently have 9 ambassadors for Hartlepool and 12 for Stockton-on-Tees and we are actively recruiting. The CHA volunteers represent or are involved with a range of organisations/groups detailed below;


  • Age UK
  • HALO
  • Lifeline
  • Stockton United for Change (SUFC)
  • Thornaby Community Partnership
  • Healthwatch Stockton
  • Little Sprouts
  • Water Aid
  • Groundwork
  • LGBT Matters Stockton Voices
  • Over 50’s Assembly
  • Christians Against Poverty
  • Big Life Families
  • NHS North Tees and Hartlepool Hospitals
  • Patient Participant Group – Norton Medical Centre
  • Lighthouse Mental Health Peer Support


  • Hartlepool Blind Welfare Centre
  • The Heart Community Centre
  • Epilepsy Outlook
  • Hartlepool Families First
  • Home Group
  • Wharton Trust
  • Hartlepool Deaf Centre

The CHA’s are a mix of employees and community volunteers who both make the most of their existing relationships via personal and professional networks to provide feedback to the CCG on key priorities as required. The role is often described as very flexible without a strict time commitment expected (other than Quarterly Peer Support meetings) and therefore the level of input from individual volunteers can vary massively.

The CHA Programme was nominated for the NECS Commissioning Awards 2016 and was Highly Commended in the ‘Excellence in Public Involvement’ category. A range of inclusive communication methods are used to ensure ambassadors and the wider publics’ diverse requirements are accommodated including

Internal – Support, feedback and guidance:

  • Quarterly peer support meetings – 5 held.
  • Monthly coffee mornings – 14 held.
  • 1-1 meetings
  • Social media groups
  • Email/telephone
  • Smartphone app ‘CHAmbassadors’

External – Communication, feedback and promotion:

  • Surveys
  • Printed/digital materials including leaflets, business cards, pens, banners, ID Badges etc.
  • Website and public Twitter/Facebook pages
  • Streetlife Social Media posts
  • Public events/stalls
  • Local printed press
  • Radio slots with Ignition Community Radio and Hartlepool Radio
  • Smartphone app ‘CHAmbassadors’
  • Catalyst mailing lists including weekly e-bulletin (500+ VCSE members)
  • CHA Volunteers’ networks, friends/family and community groups

Throughout the past year the CHA volunteers have attended a number of events/forums including:


  • Health Information Day – Hartlepool
  • Stockton Central Library Stall
  • Thornaby Library Stall
  • Thornaby Family Fun Day
  • North Tees Hospital Stall
  • TEWV Mental Health Information Showcase
  • Catalyst Conference
  • Billingham Community Centre Good Mood Food Café
  • Billingham Council Health & Wellbeing Event
  • SUFC Information Day
  • Big Life Families Family Fun Day
  • Stockton-on-Tees Locality Forums (Eastern, Western and Central)
  • Stockton-on-Tees Voice Forum
  • LGBT Stockton Voices

Interested in becoming a member? Please contact Nathan Duff via e-mail at or call 01642 733906