During the summer of 2019, we engaged with parents and carers to understand what services they are likely to utilise when their child is unwell (non-elective admissions) and what they would do if their child was poorly during particular times of the day.
Surveys were distributed in paper format and as an electronic link to Public Health staff within the local authorities and to health visitors and schools nurses. The information was used to support how to better engage with parents and carers around accessing services but also how we could support parents/carers to be confident to manage common childhood illnesses more effectively.
Feedback also helped to develop ‘Poorly Child Pathways’ across the North Tees area, to ensure that the most appropriate services are being utilised in order to avoid unnecessary paediatric admissions into secondary care.
We engaged with Parents and carers of children accessing the Speech & Language Therapy (SALT), who completed a survey which was used to support a review of the service, including the development and implementation of a 17 point action plan to improve service delivery with a focus on access and waiting times.
Feedback from the survey highlighted that parents didn’t know what to expect from the service and as a result we have worked with them to develop an information leaflet that is available prior to a referral being made.
Parents also said that there were long waiting times for the service and we have introduced a number of improvements to tackle this including weekly triage, standard operating procedures in the service to improve efficiency, an improved assessment process and revised care pathways all of which have helped contribute to reduce waiting times to access the service from 18 weeks to seven weeks or less in some cases.