NHS e-Referral Service – Helping patients manage their referral online

Information packs will be sent out  this month to general practices which will offer patients information about how to book their hospital appointments online.

The packs are designed to encourage patients to use the NHS e-Referral Service Manage Your Referral website to book their own appointments online on a convenient date and time, at their preferred hospital or clinic.

Patients can also check, change and cancel appointments online without help from their practice. Each pack contains leaflets and posters for practice staff and patients. The national telephone appointment line will still be available for patients who prefer it.

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